Returns.

Because many of the food products offered on the Site are perishable, temperature-sensitive, or otherwise unsuitable for resale once shipped, most food products are not eligible for return once delivered, except as expressly provided in this Section 5 or as required by applicable law. If you receive an item that is damaged, spoiled upon arrival, incorrect, or does not otherwise conform to your order, you must notify us within [forty-eight (48)] hours of delivery in the manner set forth in the return procedure available at www.elgordolatinmarket.ca, and, where reasonably possible, provide photographic evidence of the condition of the item. Subject to our verification, we will, at our discretion, replace the item, issue a refund, or issue a credit for the affected item(s). Unopened, non-perishable, shelf-stable items in their original, unopened packaging may be returned for a full refund provided: (i) the item(s) were not designated as non-returnable; (ii) your return is made within ten (10) days of delivery; and (iii) the packaging and product are unopened, unused, and in the same condition as originally received by you. For food safety reasons, we cannot accept returns of any perishable, refrigerated, frozen, or opened products, or of any product once it has left our temperature-controlled custody, except where the item was damaged, spoiled, incorrect, or otherwise non-conforming at the time of delivery. Once eligible returned goods are received by us, we will refund your purchase price, less the original shipping & handling charges and a 20% restocking fee. You bear the risk of loss or damage during shipment of a return (other than when returning non-conforming merchandise pursuant to this Section) and as such, you are advised to obtain appropriate insurance and to ship any authorized return using packaging and, where applicable, cold-chain methods sufficient to preserve the product in transit. Your refund will be credited back to the same payment method used to make the applicable purchase.